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Our Previous Delegate Testimonials Speak For Themselves


‘Very informative. Some great nuggets to take away and consider within our own organisation.’ The Caravan Club

‘Excellent mix of speakers from different sectors.’ Aster Group

‘Very informative, with a lot of ideas…linked with a great dose of solutions for customer experience performance.’ TransPerfect

‘Interesting and thought-provoking content that you can take back to implement new ideas in your own business.’ TUI

‘Insightful and practical presentations.’ Morrisons

‘A great thought-provoking day which has confirmed the direction that needs to be taken.’ TNT UK Ltd

‘Valuable perspectives.’ Lloyds Banking Group

‘A great sanity check for the issues facing our business – and a way to find ideas for solving them!’ Mead Johnson

‘Great for both entry-level executives and senior executives looking to get useful insights into digital customer experience at B2B and B2C.’ Go Ape/Air Space

‘Informative and really useful to get information on what other companies are doing in the area of customer insight.’ NFU Mutual

‘Replete with rich content. Very good selection of industry experts.’ Trinidad and Tobago Insurance

‘Really beneficial and useful insight. Allowed much needed time and space to review current strategies in the market and opportunities to network. Very positive and I’m looking forward to implementing some strategies discussed.’ Barclaycard

‘A great way of getting up to speed with best practice and benchmarking our journey against that of our peers.’ Travis Perkins

‘Informative, engaging and interesting – thanks.’ Customer Engagement Executive, Tourism Ireland

‘Informative and engaging. Fantastic speakers and a great forum for networking with peers and industry experts.’ Superdrug

‘Really well organised and insightful.’ Eurostar

‘Brilliantly insightful and engaging.’ Dorothy Perkins 

‘Extremely interesting, lots learnt and things to think about.’ TK Maxx

‘Thought-provoking and engaging with a programme of great speakers.’ Department for Transport

‘Really educational. It was great to hear from such a diverse range of speakers representing different organisations and topics.’ InterContinental Hotels Group