eg solutions is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Over 100,000 users in leading UK and international companies in multiple industry sectors, including financial services, healthcare and utilities use our software.
Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measurable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales.
Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.
The eg operational intelligence software suite is available in the cloud, as a managed service, and on-premise.
The Company is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange (EGS).
eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact center performance.
CONNECTING BRANDS & PEOPLE
Grass Roots is the incentive company with the widest range of rewards and benefits for your employees and customers.
We work with organisations of all sizes, including some of the world’s biggest brands. Our products and solutions (many of them exclusive) enable businesses to connect with new customers, grow their market share, and enhance customer loyalty.
We also help companies to become great places to work, with enviable employee benefits and innovative reward and recognition initiatives that change behaviours and generate results.
Everything we do is about driving business performance, making things easy and delivering value.
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Kitewheel’s Customer Journey Hub (hereafter “Hub”) is a cloud-based customer engagement platform that allows brands and agencies to orchestrate and deliver intelligent consumer journeys. Recently named a “Visionary” in the 2017 Magic Quadrant for Digital Marketing Hubs by Gartner research, Kitewheel creates these journeys by connecting relevant touch points and data across existing platforms – without ripping and replacing existing infrastructure. This flexible tool uses pre-built adaptors to unite everything from modern, cloud-based structures to legacy internal systems to drive real-time customer experiences never before possible. Kitewheel’s Hub is a true journey orchestration environment, far more than a next-best-action system, an event-triggered system or a real-time recommendation system.
Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify.
Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Lithium has a massive digital footprint with approximately 480 million new digital interactions analyzed daily, 100 million monthly visitors across its Online Communities, and 850 million online profiles scored through Klout.
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.