Global Insight Conferences – 14 Years of Unquestionable Quality

29 Cross-Sector CX Leaders Will Collaborate To Engage With Critical Customer Outcomes Through Sharing Real-Time Examples & Innovations In Accelerating AI, Developing Insight-Backed Direction In Loyalty-Boosting Strategies & Perfecting Personalised Brand-Led Relationships To Smash Customer Expectations & Build Lifetime Brand Relationships

Practical AI Implementation ■ Effortless Customer Loyalty & Retention ■ Customer Data & Targeting ■ Measurement, Metrics & ROI ■ Customer Insights & Behaviours ■ Seamless Customer Journeys ■ Strategic Value Of Customer Engagement ■ Perfecting Personalisation ■ Digital Customer Experiences ■ Accessible-To-All Customer Engagement


Unlock The True Value Of Strategic AI:

Harness practical and proven AI innovations to elevate customer engagement and experiences


Gold-Standard Loyalty & Retention Programmes:

Define loyalty drivers and forge lasting brand connections for ultimate retention rates with effective, data-driven programmes


Revolutionise Your Customer Data & Targeting!

Uncover brand new and intelligent data insights for cutting-edge customer experiences and engagement


Measurement, Metrics, Feedback & ROI:

Utilise dynamic measurement and metrics to prove value, showcase success and quantify ROI


Informed Insight On Customer Behaviours!

Empower data and trends analysis to feedback on trends and smash customer expectations


Seamless & Friction-Free Customer Journeys:

Effortlessly connect the dots between complex touchpoints to prioritise efficiencies and convenience for customers


Showcase The Power Of Customer Engagement:

Make every channel work for your organisation through flexibility in customer comms and strategic data collection


Master The Art Of Personalisation:

Develop in-depth and meaningful customer engagement with data-driven insights which feed personalised touches


Organic Digital Transformation & Experiences:

Encourage greater digital shifts with excellent UX and clearly defined digitalisation goals and benefits


Accessible-To-All Customer Engagement:

Proven and proactive strategies to identify and support vulnerable customers to have accessible, amazing experiences


Written By Customer Experience Professionals From:

Utilities, Supermarkets & Retail, Luxury, Financial Services, Media, Insurance, Government & Publishing

The Customer Engagement & Experiences Conference Is Back By Popular Demand For Fresh Insights In 2024!

Hear from cross-sector industries such as Retail, Financial Services, Insurance, Hospitality, Publishing, Utilities and more as they share unmissable insights from the front line on how not to lose sight of your customer needs and experiences in a world of increasing tech and automation.

Why Attend The Customer Engagement & Experiences Conference 2024?

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Inspirational Speakers


Advanced Topics


Focused Driven Day!

1. Engage with the pressing issues facing your customers: the cost-of-living crisis, accessible customer journeys, AI-facing interactions and more!
2. Hear from the leaders propelling CX strategy with 6 directors, 10 heads and 5 leads, join the discussion in fresh CX innovations
3. Targeted and tailored agenda with refreshed insights based on in-depth research with CX, CRM and UX professionals with 4 brand-new sessions
4. Cross-sector learnings from Financial Services, Insurance, Hospitality, Publishing, Utilities and 11 Retailers
5. 3 Exclusive case study insights! Hear in-depth and real-time examples of AI implementation, focused data targeting and unified customer journeys
6. 5 In-depth scenario workshops: compare notes and gain practical takeaways from group discussions
7. Don’t know what to start? How did other customer engagement professionals implement real-time AI and data innovations?
8. Take only 1 day jam-packed day out of the office with maximum impact and critical outcomes
9. Including 3 interactive hot-topic panels – put your questions to our expert panel!
10. Brand new speaker line-up featuring Deliveroo, Autotrader, Lloyds Banking Group, National Trust, TUI to name a few

Can You Help CX, Customer Engagement, UX & CRM Professionals Develop Innovative Strategies & Boost Performance? 

Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages Include; Main Stage Speaking, One-To-One Meetings, Exhibition Area:

For more information on how to get involved, please call +44 (0)20 3479 2299 or email

At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.

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Hear What Our Previous Attendees Have To Say

Send Your Whole Team - The Best Way To Attend The Customer Engagement & Experience Conference!

Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*

To register your team now and benefit from huge group savings, please call the conference team on +44 (0)20 3479 2299 or contact us.

* This applies to inhouse practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

Please send your CV with a covering letter to

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