Global Insight Conferences – 14 Years of Unquestionable Quality

08.15 Registration, Informal Networking & GIC Welcome

09.00 Morning Chair’s Opening Remarks

Becky Powell, Head of Customer Care, Ella’s Kitchen

AI Implementation

Real-Life Execution

09.10 How Will AI Actually Benefit Your Customer? Develop Strategic AI Implementation Throughout Your Customer Touchpoints & Channels With Insights Into Real-Time Challenges & Opportunities

  • Journeys as dynamic as your customer: harness generative AI to elevate and personalise customer interactions for adaptive relationship management and maximised loyalty
  • Cut through the jargon: discover AI’s real-life value through concrete examples of its transformative impact on daily customer interactions
  • Strike the human/digital balance: safeguarding brand identity by ensuring AI interactions still preserve authenticity and centre customer needs

Brit Haarmans, CX Innovation Lead, TUI

Customer Retention & Loyalty- Panel & Q&A

Panel Discussion

09.30 Maximise The Potential Of Loyalty Programmes: Define What Keeps Customers Loyal, Enrich Customer Experiences & Cultivate Enduring Brand Connections

  • Unleash brand-new data insights! Harness actionable analytics to craft tailored loyalty schemes that captivate and engage customers to return again and again
  • Propel growth initiatives with meticulously measured retention KPIs and identify personalised upselling and cross-selling opportunities for loyal, engaged customers
  • Orchestrate dynamic engagement tactics such as compelling promotions, immersive gamification strategies and robust loyalty programmes to captivate audiences and amplify their lifetime value
  • Seamlessly integrate loyalty solutions across physical and digital landscapes to ensure a cohesive and immersive customer journey, regardless of channel


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