Revolutionise The Latest Data Strategies, Balance Tech & AI, Demonstrate The Value Of Customer-Centric Strategies, Guarantee Lifetime Relationships & Loyalty To
Deliver Insight-Driven, Above & Beyond Customer Engagement & Experience Strategies & Innovations
A One-Day, Cross-Sector Conference & Networking Exhibition, Cavendish Conference Centre, London, 25th September 2024
08.15 Registration, Informal Networking & GIC Welcome
09.00 Morning Chair’s Opening Remarks
Becky Powell, Head of Customer Care, Ella’s Kitchen
AI Implementation
Real-Life Execution
09.10 How Will AI Actually Benefit Your Customer? Develop Strategic AI Implementation Throughout Your Customer Touchpoints & Channels With Insights Into Real-Time Challenges & Opportunities
- Journeys as dynamic as your customer: harness generative AI to elevate and personalise customer interactions for adaptive relationship management and maximised loyalty
- Cut through the jargon: discover AI’s real-life value through concrete examples of its transformative impact on daily customer interactions
- Strike the human/digital balance: safeguarding brand identity by ensuring AI interactions still preserve authenticity and centre customer needs
Brit Haarmans, CX Innovation Lead, TUI
Customer Retention & Loyalty- Panel & Q&A
Panel Discussion
09.30 Maximise The Potential Of Loyalty Programmes: Define What Keeps Customers Loyal, Enrich Customer Experiences & Cultivate Enduring Brand Connections
- Unleash brand-new data insights! Harness actionable analytics to craft tailored loyalty schemes that captivate and engage customers to return again and again
- Propel growth initiatives with meticulously measured retention KPIs and identify personalised upselling and cross-selling opportunities for loyal, engaged customers
- Orchestrate dynamic engagement tactics such as compelling promotions, immersive gamification strategies and robust loyalty programmes to captivate audiences and amplify their lifetime value
- Seamlessly integrate loyalty solutions across physical and digital landscapes to ensure a cohesive and immersive customer journey, regardless of channel
VIEW THE FULL PROGRAMME
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